AU NZ

FAQ

Where can I order the correct replacement bucket for my Hideaway Bin?

Replacement buckets can be ordered from the spare parts section of this website.

To identify the bucket used in your bin, you can compare the measurements of your bucket to the measurements given on our website.

Alternatively, if you know the model number of your bin (ie KK6D), go to the product page for that model, and click on the "Spare Parts" button to get the correct bucket.

Where can I find the model number or serial number for my unit?

The model / serial number is located at the back of the unit behind the buckets. Open the bin unit and take out the buckets to see the serial number on a sticker.

Hideaway Bin Serial Number

How do I remove the lid from my bin so that I can clean it?

The Hideaway® Deluxe and Hideaway® Soft Close bins have a friction fitted lid which can be removed to allow cleaning. The Hideaway Compact range does not have a removable lid. 

A detailed guide for removing your lid can be found by downloading the installation instructions for your bin model in the downloads section of this website.

Hideaway Deluxe range: First remove the bucket/s in the unit, and then fully open or over extend the runners.  The Deluxe range has black levers on the side of the runners to over extend the runners. The left lever goes up and the right lever goes down. Pull out the runners. This will allow better access to the back of the unit.

Hideaway Soft Close range: Remove the bucket/s from the unit.

To remove the lid for both ranges, reach inside the cabinet and place your hands at the back of the lid and push up and pull the lid forward in the same motion. Push firmly, distributing pressure to both sides of lid to ensure the lid clears the hooks located on the left and right hand sides of the mounting panel (the part of the bin that mounts onto the cabinetry). Simultaneously, pull the friction-fitted lid forwards until it clears the mounting panel. Pull the foam pad clear of the mounting panel. Set the foam pad aside, leaving the plastic cover on.

To reinstall the lid, rest the foam on top of the lid, the flat side of the lid should be towards the ground with the folds facing upwards. Slide the friction-fitted lid and foam inside the mounting panel, stopping just before the rear hooks. Simultaneously, with one hand, push firmly up on the back of the friction-fitted lid, push the lid above the hooks and drop into location. Whilst this is happening, with the other hand push the front of the lid upwards to ensure it rests on the metal support - located at the front of the mounting panel. The lid should move up and down slightly, with ease indicating correct installation. 

How do I care for my Hideaway Bin?

Simply use warm soapy water to clean the bin. Avoid harsh abrasive cleaners, as these will damage the powder coat surface. When cleaning, avoid getting the runners wet. If this happens, dry the runners well and then re-grease them. Over time the runners may require lubrication for continued free movement. Use a small amount of petroleum jelly such as Vaseline. Avoid overfilling the buckets, as the contents could unnecessarily wear the lid. Also refrain from pushing down on the rubbish inside the buckets, as this creates extra pressure on the fixings inside the cupboard.

Download Hideaway Car & Maintenance Guide

My 50L Liner Holder doesn't fit onto my 50L Bucket?

The Hideaway 50L bucket needs to be installed into the unit before the 50L liner holder will fit the bucket.  During the manufacturing process, the bucket comes out with 4 rounded sides (approx. 350mm x 350mm). When the bucket is installed into the unit, the metal collar moulds the bucket into a more rectangular shape – the same shape as the liner holder – and the liner holder will then fit.  The liner holder will not fit the 50L bucket unless it is installed into the unit.

My old Hideaway bin had a perfume sachet, where can I get replacements? 

As a product improvement, Hideaway removed the perfume sachets from all its models in 2013, and the bins no longer have perfume sachet cut outs (the holes in the friction fitted lid/body).  To provide a more hygienic and durable bin solution, the friction fitted lids on Hideaway Deluxe and Soft Close ranges are protected by Clinikill™ powder coat which kills yeast, bacteria and fungi for a period of 10 years.

What size bag liner do I use?

The below table shows the bag liners that are available from GLAD in both New Zealand and Australia. Liners are available from other brands, and will have to be tested to ensure fit.

 

15L Bucket

20L Bucket

40L Bucket

50L Bucket

Disposable Shopping Bag

Yes, if available

 

 

 

NZ - Glad Kitchen Tidy Bags with Forceflex

Bathroom Tidy Small (46 x 50cm)

Medium (49 x 47cm)

Extra Large (58 X 64cm)

Extra Large (58 X 64cm)

AU – Glad Tuff Stuff Force Flex

Bathroom Tidy Small (46 x 50cm)

Bathroom Tidy Small (46 x 50cm)

Large (58 x 64cm)

Large (58 x 64cm)

What is the advantage of Top Mounting bins?

Most Hideaway Bins have the option of being mounted directly under the benchtop. This means the bins are at the optimal height for clearing waste directly off a benchtop. This reduces the amount of bending required when cooking and disposing of waste, since your waste bin is one of the things you use most in the kitchen.

Top mounting also gives more design flexibility. Because the bin does not need to mount to the sides of a cabinet, the cabinet width does not need to be an exact match to the bin width, meaning cabinetry can be custom designed to suit your home.

Why do Hideaway Bins use ball bearing runners?

Because most Hideaway Bins are top-mounted, they are designed with over extension runners. This makes it easy to remove or empty the back bucket, without having to remove the front bucket. Only ball bearing runners have the full extension required.

Some waste bins use other types of runners which do not over extend fully, which makes removing or emptying the rear bin very difficult. To overcome this, these bins are forced to be mounted lower in the cabinet, which not only wastes space, but is not the most ergonomic height for a waste bin.

What is the difference between the Hideaway Compact, Deluxe and Soft Close ranges?

The Hideaway Soft Close range has a removable, friction-fitted lid that drops down onto the bins when the unit is closed to create a seal on the buckets. This helps eliminate odours. The friction-fitted lid also allows you to keep your hands free when you are disposing of waste into the bucket. The lid is protected with Clinikill™ Antibacterial powder coat, which kills yeast, bacteria and fungi for a period of 10 years. The runners are German ball bearing soft close runners which create a smooth and quiet closing motion.

The Hideaway Deluxe range has the same friction fitted lid as the Soft Close range. The runners are a manual open and close ball bearing runner.

The Hideaway Compact range is ideal for areas with limited space, and does not have a friction fitted lid. This saves space and cost.  The body acts as the cover when the unit is closed, so there is a cover but also air flow.

How much weight can the runners take?

All Hideaway runners are rated to 100,000 cycles (openings) at a dynamic weight rating, or full extension. The Hideaway Soft Close runners are rated at 52kgs.The Hideaway Deluxe runners are rated to 40kgs and the Hideaway Compact runner are rated to 38kg. The weight capacity of the runners is designed to handle the weight of standard household rubbish or recycling, plus the weight of the door/drawer front that may be mounted on the front. If the bin is going to be used in high use applications (commercial office kitchen), Hideaway recommends using the Soft Close range of bins, which has a higher weight rating.

What is the plastic ring that sits on my bucket for?

This is called the Liner Holder and it helps hold the bags in place in the bucket.

What do the “H” and “D” stand for on our bins?

“H” is Handle Pull and “D” is Door Pull

What are Handle Pull and Door Pull?

Handle Pull means that the unit is opened by the handle. The cupboard door is opened first and then the unit is pulled out by using the handle.

Door Pull means that the unit is attached to the cupboard door, so that when the door or drawer front is opened the bin is pulled out at the same time.

What are the measurements on your brochure / website?

These are the internal wall to wall and minimum measurements required to fit that unit into a cupboard.

What about the hinges on my door, how will I know if the bin will fit properly?

If cupboard door hinges do not allow the door to clear the opening fully, please allow an extra 10mm width clearance for the bin. Installation also requires that the top door hinge be 150mm from the top of the door to allow clearance for the bin handle.

Can I change the bucket configurations?

Yes, it is possible to interchange the 15L and 20L buckets as the dimensions across the top of both buckets are the same.  Please ensure that there is sufficient height in the cupboard to take the 20L bucket. The other bucket sizes are not interchangeable.

What are the plastic buckets made from?

To ensure that Hideaway buckets are as durable as possible, the 15L, 20L, 40L and 50L buckets are made from 100% virgin Polypropylene. This means the plastic has no fillers or other recycled content, which can weaken the strength of the plastic. The buckets are food grade, which means they can be used to store dry food goods safely.

What are the bin units made from?

The bin frames are made from durable zinc treated steel which is the given a durable powder coated finish.

What size buckets do you have?

We have 15L, 20L, 40L and 50L buckets. The 15L and 20L can be purchased in White or Grey and the 40L and 50L are available in white only. Bins are available in single or double bucket configurations for 15L, 20L and 40L buckets. The 50L bucket is available in single bucket configuration only.