FAQ - Frequently asked questions about Hideaway Bins - Hideaway Bins



Where can I order the correct replacement bucket for my Hideaway Bin? 

Replacement buckets can be ordered from the spare parts section of this website.         

To identify the bucket used in your bin, you can compare the measurements of your bucket to the measurements given on our website.

Alternatively, if you know the model number of your bin (ie KK6D), go to the product page for that model, and click on the "Spare Parts" button to get the correct bucket.

Browse Spare Parts >

Where can I find the model number or serial number for my unit?

The model / serial number is located at the back of the unit behind the buckets. Open the bin unit and take out the buckets to see the serial number on a sticker.

Serial Number 3

How do I remove the lid from my bin so that I can clean it?

The Concelo range has a patented "Active Lid" design that can be removed for cleaning. To remove, please watch the video by clicking on this link. Concelo Cleaning Instruction Video

The Hideaway® Deluxe and Hideaway® Soft Close bins have a friction fitted lid which can be removed to allow cleaning. Please refer to the care and maintenance instructions below to remove lid for cleaning.

Hideaway Care & Maintenance Instructions

The Hideaway® Compact range does not have a removable lid. 

How do I care for my Hideaway Bin?

Simply use warm soapy water to clean the bin. Avoid harsh abrasive cleaners, as these will damage the powder coat surface. When cleaning, avoid getting the runners wet. If this happens, dry the runners well and then re-grease them. Over time the runners may require lubrication for continued free movement. Use a small amount of petroleum jelly such as Vaseline. Avoid overfilling the buckets, as the contents could unnecessarily wear the lid. Also refrain from pushing down on the rubbish inside the buckets, as this creates extra pressure on the fixings inside the cupboard.

Please see detailed instructions below:

Hideaway Deluxe, Soft Close and Compact Ranges >> Hideaway Care & Maintenance Instructions

Concelo Range >> Concelo Care & Maintenance Instructions or go to Concelo Cleaning Instruction Video

My 50L Liner Holder doesn't fit onto my 50L Bucket?

The Hideaway 50L bucket needs to be installed into the unit before the 50L liner holder will fit the bucket.  During the manufacturing process, the bucket comes out with 4 rounded sides (approx. 350mm x 350mm). When the bucket is installed into the unit, the metal collar moulds the bucket into a more rectangular shape – the same shape as the liner holder – and the liner holder will then fit.  The liner holder will not fit the 50L bucket unless it is installed into the unit.

My old Hideaway bin had a perfume sachet in the Lid, where can I get replacements? 

As a product improvement, Hideaway removed the perfume sachets from all its models in 2013, and the bins no longer have perfume sachet cut outs (the holes in the friction fitted lid/body).  To provide a more hygienic and durable bin solution, the friction fitted lids on Hideaway Deluxe and Soft Close ranges are protected by Clinikill™ powder coat which kills yeast, bacteria and fungi for a period of 10 years.

Contact us if you would like to upgrade your lid to the new Clinikill coated lid:  Contact Us   > 

How do I fit Electronic Push to Open to my Concelo Bin?

Concelo is compatible with electronic push to open systems, which are available from leading kitchen hardware suppliers. Please see the guide below for installing Concelo with Grass or Blum push to open systems.

Download Concelo Grass Push to Open Guide                               Download Concelo with Blum Push to Open Guide

What is the advantage of Top Mounting bins?

Most Hideaway Bins have the option of being mounted directly under the benchtop. This means the bins are at the optimal height for clearing waste directly off a benchtop. This reduces the amount of bending required when cooking and disposing of waste, since your waste bin is one of the things you use most in the kitchen.

Top mounting also gives more design flexibility. Because the bin does not need to mount to the sides of a cabinet, the cabinet width does not need to be an exact match to the bin width, meaning cabinetry can be custom designed to suit your home.

What is the difference between the Hideaway Compact, Deluxe and Soft Close ranges?

The Hideaway Soft Close range has a removable, friction-fitted lid that drops down onto the bins when the unit is closed to create a seal on the buckets. This helps eliminate odours. The friction-fitted lid also allows you to keep your hands free when you are disposing of waste into the bucket. The lid is protected with Clinikill™ Antibacterial powder coat, which kills yeast, bacteria and fungi for a period of 10 years. The runners are German ball bearing soft close runners which create a smooth and quiet closing motion.

The Hideaway Deluxe range has the same friction fitted lid as the Soft Close range. The runners are a manual open and close ball bearing runner.

The Hideaway Compact range is ideal for areas with limited space, and does not have a friction fitted lid. This saves space and cost.  The body acts as the cover when the unit is closed, so there is a cover but also air flow.

How much weight can the runners take?

All Hideaway runners are rated to 100,000 cycles (openings) at a dynamic weight rating, or full extension.

The Concelo runners are rated to 45kg.

The Hideaway Soft Close runners are rated at 52kgs (47kgs on SC150D-W & SC140D-W).

The Hideaway Deluxe runners are rated to 40kgs

The Hideaway Compact runners are rated to 38kg (45kg on the KC240 & KC235).

The weight capacity of the runners is designed to handle the weight of standard household rubbish or recycling, plus the weight of the door/drawer front that may be mounted on the front. If the bin is going to be used in high use applications (commercial office kitchen), Hideaway recommends using the Concelo range or the Soft Close range of bins, which have higher weight ratings.

What is the plastic ring that sits on my bucket for?

This is called the Liner Holder and it helps hold the bags in place in the bucket. 

Learn more about Liner Holders

What do the “H” and “D” stand for on our bins?

“H” is Handle Pull and “D” is Door Pull

What are Handle Pull and Door Pull?

Handle Pull means that the unit is opened by the handle. The cupboard door is opened first and then the unit is pulled out by using the handle.

Door Pull means that the unit is attached to the cupboard door, so that when the door or drawer front is opened the bin is pulled out at the same time.

What are the measurements on your brochure / website?

These are the internal wall to wall and minimum measurements required to fit that unit into a cupboard.

What about the hinges on my door, how will I know if the bin will fit properly?

If cupboard door hinges do not allow the door to clear the opening fully, please allow an extra 10mm width clearance for the bin. Installation also requires that the top door hinge be 150mm from the top of the door to allow clearance for the bin handle.

Can I change the bucket configurations?

Yes, it is possible to interchange the 15L and 20L buckets as the dimensions across the top of both buckets are the same.  Please ensure that there is sufficient height in the cupboard to take the 20L bucket. The other bucket sizes are not interchangeable.

What are the plastic buckets made from?

To ensure that Hideaway buckets are as durable as possible, the 15L, 20L, 35L, 40L and 50L buckets are made from 100% virgin Polypropylene. This means the plastic has no fillers or other recycled content, which can weaken the strength of the plastic. The buckets are food grade, which means they can be used to store dry food goods safely.

What are the bin units made from?

The bin frames are made from durable zinc treated steel which is then given a durable powder coated finish.

What size buckets do you have?

We have 15L, 20L, 35L, 40L and 50L buckets, as well as the 60L laundry hamper. 

What size bag liner do I use?

The table below shows the sizes of plastic bin liners that are available from GLAD in both New Zealand and Australia. Liners are available from other brands, and will have to be tested to ensure fit.

  15L Bucket 20L Bucket 35L and 40L Bucket 50L Bucket
NZ - Glad Kitchen Tidy Bags with Forceflex Bathroom Tidy Small (46 x 50cm) Medium (49 x 47cm) Extra Large (58 X 64cm) Extra Large (58 X 64cm)
AU – Glad Tuff Stuff Force Flex Bathroom Tidy Small (46 x 50cm) Bathroom Tidy Small (46 x 50cm) Large (58 x 64cm) Large (58 x 64cm)


What is Clinikill™?

Clinikill is an Antimicrobial, Antibacterial & Antifungal powder coating film additive ideal for environments where long term hygiene is paramount.

To ensure your hidden bin solution is hygienic for the entire family or commercial environment, both the Hideaway Soft Close and Hideaway Deluxe Bin ranges have anti bacterial protection built into the lid system. The powdercoated lid is treated with Clinikill, which is an antimicrobial, antibacterial and antifungal additive, designed to fight harmful bacteria, yeast and fungi, keeping your bin safe and hygienic.

How does Clinikill work?

Watch the following video for an explanation of how Clinikill works.